How payment, prepayment, manual processing, price locks and extra fees work for Visio visa services.
Visio's payment terms apply to all visa services. Payment does not guarantee visa approval - final decisions are made by Indonesian immigration authorities.
Payments are collected by Visio Global Services FZC, a licensed company registered in a UAE free zone.
Full prepayment is required after route and document scope are confirmed. We do not file an application until payment is received.
Payment methods may include payment link, card, bank transfer, Wise or other confirmed methods. Available options are shown at checkout.
For transfers and other manually processed payments, work starts only after Visio confirms receipt of funds.
Price is locked after the case/order is created and payment is confirmed. Once locked, the price for the confirmed scope of work does not change.
Extra fees may apply for urgent, non-standard, incomplete or complex cases - for example express processing, re-submission, additional document review or specialist handling. We tell you about any additional charges before they are applied.
If a payment fails, processing does not start. Immigration deadlines keep running, so we recommend confirming your payment status as soon as possible.
Refunds follow our Refund Policy. Government fees, payment processing fees and third-party costs may be non-refundable.
Payment covers Visio's work and government fees but does not guarantee visa approval. If the application is rejected or delayed by immigration, approval and refund are not guaranteed.