Get fast help with Bali visa questions. Message Visio on WhatsApp, email support, or start the visa path finder.
Send us a quick message and we'll come back with a clear next step.
Send us:
Visa expiring within 7 days?
Mark your case as urgent when you write to us - add "URGENT" to the subject line on WhatsApp or email so we can prioritise it.
Response time
Average response target: 5 minutes during active support hours. Outside those hours we reply within one business day.
Languages
English, Russian and other supported languages on request.
General account, order and product questions - message us on WhatsApp or email [email protected].
Questions about C1, C2, C12 or VOA extension - send the details above and we'll come back with a clear next step.
KITAS and PMA company setup require human review before a final invoice. Send a short brief and timeline and a specialist will follow up.
Billing, refunds and payment issues - [email protected]. Please include your order number or the email used at checkout.